9 QUESTIONS WITH … IAN PULLAN
Monarch BeachComber • Winter 2017
• • •
The resort has made some major im-
provements since your arrival three
years ago – how important was that to
keep things fresh and keep guests com-
ing back? Our guests and members expect
the very best. Many of them are incredibly
well traveled and compare us to the finest
resorts in the world. Our physical transfor-
mation allowed us to achieve a wonderful
sense of place and firmly establish our-
selves as one of the finest beach resorts in
North America.
• • •
What's on the horizon for Monarch
Beach Resort? A number of very impact-
ful changes to our Miraval Life in Balance
Spa and Fitness Center are
definitely worth experienc-
ing and available by the end
of December. Bourbon Steak
Restaurant by Michael Mina
opens in February 2018 and
will be the No. 1 steakhouse in Orange
County! We are celebrating our AAA Five
Diamond Award for 2018.
• • •
How would you describe your man-
agement style? My role is to ensure our
resort and team have a clear vision of who
we are and where we are going, to help
create a culture that supports our objec-
tives and allows us to be the best we can
truly be. I am here to support our leaders
and associates, ensure we have strong val-
ues and an engaging work environment
that translates into a wonderful place for
our guests to stay and visit.
• • •
How did you get into the hospitality
business? I began my career as a bellman
in a small hotel on the west coast of Ire-
land, which is where I grew up. I went to
hotel school in Galway, Ireland, and have
since lived in seven different countries and
had the great fortune of working in some
wonderful parts of the world such as Ire-
land, Hawaii, Bermuda, French West In-
dies, Vancouver, France and London.
• • •
What do you like most about your
job? I thoroughly enjoy the variety of my
role – every day is different, and I get to
spend time with incredible people. Work-
ing in hospitality has allowed me to travel
the world and experience different cul-
tures. I very much enjoy playing an active
role in the community.
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MONARCH
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